Industry

  • Healthcare
  • About the company

    Meela matches people to their best-fit therapist powered by a research-based matching algorithm, taking into account personal preferences, psychological needs, and symptoms. 

    Their solution is 25 times more effective than other providers, ensuring clients establish a relationship with their therapist. 

    By delivering personalized psychotherapy, enhancements are observed in clinical outcomes, leading to an overall improvement in both mental and physical well-being.

    Operating in Sweden with over 300 psychotherapists and psychologists connected to the Meela platform.

    The challenges

    While Meela had a unique algorithm for therapist-patient matching, their process of connecting patients with therapists was entirely manual, relying on Excel sheets and human intervention. 

    The need for manual comparison and appointment scheduling extended the time from questionnaire submission to therapist selection, leading to potential clients waiting for 7-15 days.

    With a manual process, Meela faced challenges in scaling up its operations.

    After the manual merging process, Meela lost all information about further cooperation with clients and therapists. 

    This lack of continuity in data hindered the ability to track progress, follow up on sessions, and ensure a seamless therapeutic journey. 

    Valuable insights that could aid in refining the matching algorithm were lost.

    Meela needed a reliable partner to build an efficient and scalable system to implement their algorithm, which will help them to offer faster and more accurate therapist suggestions and track the progress of the therapy journey. 

    The solution

    Through the implementation of a web application with distinct panels for different user roles, ZenDev introduced an automated, and efficient system.

    1. Multi-panel web application

    ZenDev's solution incorporated three distinct panels - the super admin panel, the therapist admin panel, and the patient's panel. This multi-panel approach allowed for streamlined management, efficient administration, and personalized experiences for each user type.

    2. Secure and swift patient onboarding

    ZenDev leveraged the use of Bank ID for therapist sign-ins, enhancing security and ensuring the authenticity of users. This provided a smooth and trustworthy onboarding experience, which is essential in building confidence in the platform.

    3. Algorithm-driven questionnaire

    The heart of the solution lies in the algorithm-powered questionnaire. This questionnaire, tailored to the patient's needs, collected vital information and keywords to form the basis for therapist recommendations.

    4. Real-time therapist recommendations

    Upon completing the questionnaire, patients received instant therapist recommendations, eliminating the waiting period, and enabling patients to view therapist profiles and feedback immediately. Real-time suggestions ensured a quicker path to therapy and increased user engagement.

    5. Scalability and minimal errors

    ZenDev's solution was built with scalability, ensuring that the platform's performance wouldn't falter as demand grew. Automation significantly minimized the possibility of errors that could arise from manual processes. This allowed Meela to cater to a larger volume of clients while maintaining accuracy.

    6. Responsive user interface

    The application is designed with responsiveness in mind. Users can access the platform from any device - computer, tablet, or smartphone without compromising the user experience.

    7. Enhanced user satisfaction

    The application's user-friendly design, swift response time, and accurate recommendations greatly improved user satisfaction. Understanding the sensitivity of the field, ZenDev prioritized prompt assistance, recognizing that seeking help required immediate action.

    8. Future-ready approach

    The MVP approach taken by ZenDev allowed Meela to enter the Swedish market with a strong foundation and raise funding for future development. As Meela expands its operations and refines its offerings, the platform's architecture can easily accommodate additional features and improvements.

    Results

    When we were looking for a partner to help us enhance Meela’s platform, ZenDev’s philosophy really resonated with us. They not only understood our vision of connecting women with the right therapists but also significantly improved our user experience. The team was professional yet approachable, making collaboration easy and effective. Meeting them in person solidified our trust, and together, we’ve built a platform that truly serves our community.

    natali sou

    Natali Sou

    Co-founder of Meela

    • meela 1
    • meela 3
    • meela 2
    Our leadership team

    With over 50 years of combined experience, we have a well- experienced team at the helm

    seno

    Senad Šantić

    Co-founder/CEO

    If you're interested in collaborating on SaaS or tech products (like Avidnote, Robinize, LinkBound), Senad is the ideal contact.

    nikola

    Nikola Mirković

    Co-founder/CEO

    With a background in software engineering, Nikola is actively involved in ZenDev's product development initiatives. 

    haris

    Haris Husejnović

    Sales / Growth Manager

    When you need help with go‑to‑market planning, user research, growth strategy, KPIs, and similar.

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    Stop by for coffee at our Headquarters

    goteborg slika

    Gothenburg

    Sweden

    Kungsportsavenyn 21 
    41136 Gothenburg

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    Mostar

    Bosnia & Herzegovina

    Dr. Ante Starčevića bb (Integra) 
    88000 Mostar

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    sarajevo slika

    Sarajevo

    Bosnia & Herzegovina

    Generala Mehmeda Alagića 4
    71000 Sarajevo

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